Shipping + Returns

The way we work here at Goldust Millinery falls in two categories.


You can either look at our online shop and pop a hat that you see and love straight into your shopping cart, pay for it in our shop and then we will dash to the post office and post your lovely new hat to you. We will post it guaranteed delivery with tracking. It will come beautifully tissue wrapped in a lovely Goldust hat box. If you buy a hat from our shop you can return it within 5 working days providing you have emailed us to let us know and promise to return it guaranteed tracked delivery which will be at your own cost.


The other option is to place a bespoke order. You might be having a look at our website (with a glass of wine at night when the children are in bed) and think to yourself 'I like that hat but really want it in red without the twirly bits....' That's fine! We hear you and we can of course oblige. Send us an email or give us a call and tell us. We love chatting to our customers so will be very happy to hear from you. We'll have a chat about what you want and give you the option of coming in to see us which is really preferable as we want you to be delighted with your extra special bespoke Goldust Millinery hat. When we meet you can try on lots of hats and we can go through lots of material swatches. You might want to bring an outfit in to twirl around in whilst trying on hats - fabulous, we'll love that too. At the end of the consultation you will have been able to choose the design, shape and colour of your new hat and chosen what trimmings and/or embellishments you would like. We will then start to make your bespoke hat.  As this hat will have been made especially for you the hat isn't able to be returned and we will ask you for a deposit at the consultation stage.